Effective Date: 19/06/2024
Last Updated: 19/06/2024

Introduction

At MediConnect Limited (“MediConnect”, “we”, “us”, or “our”), we are committed to protecting the privacy and security of your personal information. This policy outlines how we collect, use, store, and protect your information in compliance with the General Data Protection Regulation (GDPR) and other relevant data protection laws.

Information We Collect

1. Personal Data: This includes data that can identify you as an individual such as your name, contact details (email, phone number, address), professional details, and any other information you provide through forms, account setups, or during service provision.
2. Technical Data: Includes IP addresses, browser types, log information, and other technology on the devices you use to access our website.
3. Usage Data: Information on how you navigate through and interact with our website, including the pages you view, the links you click, and the searches you make.

How We Use Your Information

We use your personal data for the following purposes:

• To Provide Services: Managing our relationship with you, including providing products and services you have requested.
• Communication: Responding to your inquiries, sending important notices, and marketing communications (where you have agreed to receive them).
• Improvement and Customization: Enhancing the functionality and user experience of our website and services, including troubleshooting, data analysis, and testing.
• Legal Obligations: Complying with legal requirements and enforcing our terms and conditions.

Legal Basis for Processing

The processing of your personal data is based on:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
• Contract: The processing is necessary for a contract you have with us, or because you have asked us to take specific steps before entering into a contract.
• Legal Obligation: The processing is necessary for us to comply with the law (not including contractual obligations).
• Legitimate Interests: The processing is necessary for our legitimate interests or the legitimate interests of a third party unless there is a good reason to protect your personal data which overrides those legitimate interests.

Sharing Your Information

We do not sell or rent your personal data to third parties. We may share your information with:

• Service Providers: Third-party companies that provide services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Legal Requirements: If required by law or if we believe that such action is necessary to comply with the law, protect our rights, or prevent fraud or abuse.

Data Security and Retention

We implement security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. We retain your personal data for as long as necessary to provide the services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our policies.

Retention of Your Information

We will retain your personal information with us for 90 days to 2 years after users terminate their accounts or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping/reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

Your Rights Under GDPR

Under GDPR, you have the right to access, correct, delete, or restrict the processing of your personal data. You also have the right to object to processing your personal data and, in some circumstances, the right to data portability. If you wish to exercise any of these rights, please contact us via our website contact form.

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Cookies, etc.

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

Security

The security of your information is important to us, and we will use reasonable security measures to prevent the loss, misuse, or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us via our website contact form.

Thank you for trusting MediConnect Limited with your personal information.